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For questions, feedback, or issues with the Synapse app or website, reach us at:
Frequently Asked Questions
How do I access the free video lessons?
Visit synapseko.com, select your native language from the map or flag grid, and the available methodology lessons will appear. Click any lesson to watch it directly in your browser.
What languages are supported?
Our methodology video lessons are available in 25 languages. The lessons teach you how to learn any language effectively, with examples customized for your native language. Select your country on the homepage to see lessons in your language.
Where can I download the Synapse app?
Synapse is available for iPhone and Android:
Do I need the app to watch the videos?
No. The methodology lessons are completely free and can be watched on the website without downloading anything. The Synapse app is a separate tool for practicing vocabulary with flashcards, spaced repetition, and ear training.
The video won't play. What should I do?
Try the following:
- Make sure you have a stable internet connection
- Try a different browser (Chrome, Safari, Firefox, or Edge)
- Clear your browser cache and reload the page
- If the issue persists, contact us at [email protected]
How do I delete my account?
You can delete your Synapse account from within the app under Settings. You can also request deletion at our account deletion page or by emailing [email protected], and we will process your request.
How do I manage push notifications?
You can enable or disable push notifications at any time through your device's system settings for the Synapse app.